Ion Property Management

“Great backyard and pool area. Perfect weekend getaway!”

“Everything started out great, but our experience went downhill once we went to bed. We were disappointed to find a significant amount of body hair all over the master bed sheets. When we tried to wash them, the washing machine began shaking so violently that it rocked the entire house, which was honestly pretty alarming. ​The next day, we discovered the refrigerator wasn't cooling properly (though the freezer worked fine), so I’d advise future guests not to leave perishables in there. On a positive note, while the backyard grass was initially overgrown, someone did come to trim it halfway through our stay. With better property maintenance and a deeper clean, this could be a wonderful place to stay.”

“Our overall experience was decent. I think the pictures lean to be quite a bit nicer than it is, but all in all it was a nice house. I guess there’s an issue with the sprinkler system because the grass is flooded during the day then drys as the day goes on. Only one “beach chair” The home so clean and maintained well. The front door not having a curtain or drapery to maintain privacy was a bit off putting. Also the back door would not properly secure, missing connecting piece at either top or bottom to secure French doors. The pool was nice and the neighbors were as well.”

“This was an unfortunate stay for us. The home is in a nice place and near downtown Boise however, many amenities were broken that prevented us from having a lovely stay. There was trash left behind, fridge did not work, front and back lawns were months overgrown, one of the bed frames was broken. The mgmt company was very responsive but did not send any help out to fix the fridge over our 4 day stay which resulted in us losing our groceries and unable to enjoy more of the food and markets of the city.”

“Great communication, beautiful property and Mountain View’s, loved our stay!”

“Amazing home and amazing support”

“Was in Scottsdale for a wedding so we didn't spend alot time in the house. But the time we did it was peaceful and we enjoyed the pool for a little swim. Over all it was great, next trip to vist family I'm going to try to stay here again. Thank you for making us feel at home.”

“Find an alternative if looking for a spot for your group. Property has wear and tear as expected from a management group vs owner. We had issues with plumbing unfortunately. Showers had backed up with sewage - were unusable for part of our stay. Water pressure was also an issue - just lacks basic upkeep. Would suggest alternatives based on price.”

“This was my first Airbnb experience, and it was disappointing. While the interior looked similar to the photos, the exterior was not clean, with overgrown vegetation blocking the entrance. Upon arrival, there was paint splattered across the kitchen floors, cabinets, countertops, and even the sink, making the kitchen unusable. Paint was also in the master bedroom. I reported it but received no response, so I had to buy cleaning supplies myself. The sheets didn’t seem clean, a bathroom light flickered, and a random duffle bag was left in the closet. There was an overwhelming scent from multiple air fresheners. The property had only one TV, and streaming issues limited its use. Soap products were unlabeled, which is concerning for sensitive skin. Most alarming, we returned one evening to find the front door unlocked and open after securing it. This felt unsafe. I received a partial refund with supports help, I believe a full refund was warranted. Overall, a very poor first experience”

“ION sent me to a third party site to get the code and entrance instructions. We were traveling and didn't have good internet so it was a wasted step. Just message the code. I don't want another company having info to market to. Interior is cute and clean. Exterior was full of weeds and unkept with broken sprinklers and lights. Hadn't been landscaped in months. Either no one stays here, or they just don't care. The cleaners could have easily said something to management. House looks terrible in the clean neighborhood. I bet everyone hates this house who lives there. Some weeds were 4' tall. Shower is weak. Soft water is inop. Shower soap is cheap and doesn't suds up at all. Towels smelled and were super cheap. No tissues in the entire place. If you are going to replicate a hotel stay and compete with that, you have to up your game. This place was a disappointment and the poorest airbnb we have ever stayed at.”