Ion Property Management

“The location was great and the views were amazing. The outdoor space and the kitchen were nice, except when the floor was soaking wet. We arrived to find the kitchen, and surrounding areas, saturated with puddles of water that were seeping up through the floor. After multiple calls, Ion finally said that a technician would be there immediately, but this soon turned into someone coming out the next day. The tech spent 2 hours cleaning the HVAC unit and soaking up the puddles of water inside the closet. He also said the AC hadn't been serviced in quite a while which explained why it was leaking. This resolved the issue, but water continued seeping up through the floor for the next 48 hours until it dried. Additionally, the outside furniture needs attention. Most of the cushions are filthy and a number of the furniture was broken. Finally, the above-water pool tiles need cleaning to erase the messages left by former guests. At least were given a "partial" refund for the 1st night!”

“The check was smooth, but once inside the home we had no running water. I communicated quickly but nothing was done. The water was out for the entire night so we checked out in the morning. The property management did nothing to fix the issues except say that they were looking into it. We were unable to use the restroom all night which is unacceptable.”

“First, we got there with all of our groceries that we went to store and got we were staying there for a week. There were refrigerator did not work. I contacted them. They did not never get nobody out there. I lost over $300 in groceries. My medicine went bad, I had to throw it away. They was not considered at all, told them.I was a diabetic, had to have my shots in the fridge.They didn't care.Washer and dryer didn't work right?Dishwasher didn't work.There was dead bugs on the floor there was hair all over the beds”

“Great I will stay there again the only thing that probably was my concern the neighbors !! we park in front of one of the neighbors home just to bring in water and they call the owners the owner call me ask who was in the home it made me feel like was being questioned like kid then he started asking me about cars that was not even on the property they were on the street an that was a little concerning but other that it was great FYI the pool is actually 8/9 feet so be careful with the little ones .”

“The house is not what you expect from the photos listed. House was very dirty inside whoever does house keeping needs to be fired. Washer is broken. Fridge is no good over 150$ of food went bad due to not being cold. Owner responded but nothing was done to accommodate us for the two weeks we stayed here .”

“There were multiple issues with the yard and pool. I attempted to address these upon arrival and management was slow to respond. Issue was not corrected until halfway into the stay. Home was nice, communication was terrible”

“The house itself has potential. I can tell whoever did work to the house did a good job and it is cute. However the home does not match all of the advertise photos so it's a bit deceiving. The house did meet our needs and the AC worked really great. I think the cleaning needs to be stepped up and is not worth any kind of cleaning charge we may have acquired. There were hair ties and hair left in the bathrooms. There was pubic and body hair left on the sheets which concerned me that the sheets had not been changed. This prompted us to at least change the sheets on our children's bed so I could ensure hopefully they had clean beds. The trash seems to be an ongoing issue given the fact that there were reviews from last August stating the trash build up. I have photos showing all of the trash build up is still a current problem. Disgusting. Overall the house met our needs but I feel like it was a rip off and wasn't as clean and put together as it should be...”

“This house is close to downtown Gilbert only 12 mins away. Walking into the home it was nice and clutter free. The beds were comfortable and nice to sleep on. We did like how there were extra fans in all the rooms. As you look at things around the house it needs some maintenance. The bar area outside needs to be redone. The chairs outside are falling apart, and the TV outside has black spot on them. The dryer sounds like it’s on its last leg. The grills outside haven’t been cleaned in a long time, we wanted to grill but nothing there to clean the grill with and didn’t want to start a grease fire. The benches at the dining table need to be replaced, they’re not comfortable to sit on as you sink into them. You can tell the house is just a rental property and not someone’s actual home. Otherwise, the house was a good price and close to downtown Gilbert were some really good restaurants to eat at.”

“Find an alternative if looking for a spot for your group. Property has wear and tear as expected from a management group vs owner. We had issues with plumbing unfortunately. Showers had backed up with sewage - were unusable for part of our stay. Water pressure was also an issue - just lacks basic upkeep. Would suggest alternatives based on price.”

“This was my first Airbnb experience, and it was disappointing. While the interior looked similar to the photos, the exterior was not clean, with overgrown vegetation blocking the entrance. Upon arrival, there was paint splattered across the kitchen floors, cabinets, countertops, and even the sink, making the kitchen unusable. Paint was also in the master bedroom. I reported it but received no response, so I had to buy cleaning supplies myself. The sheets didn’t seem clean, a bathroom light flickered, and a random duffle bag was left in the closet. There was an overwhelming scent from multiple air fresheners. The property had only one TV, and streaming issues limited its use. Soap products were unlabeled, which is concerning for sensitive skin. Most alarming, we returned one evening to find the front door unlocked and open after securing it. This felt unsafe. I received a partial refund with supports help, I believe a full refund was warranted. Overall, a very poor first experience”