HOST & HOME

“Beautiful location and community. The house itself is very dated and needs some updating for sure, and the floor plan is a little strange. The couch has seen better days and needs replaced, as well as the furniture out back. The positive is there is a private walkway directly to the beach, so that was nice. Also, there was a door by the kitchen that accessed outside that didn’t lock. We called maintenance our first day and they acknowledged the ticket but I don’t believe it was fixed before we left.”

“The villa was very clean, extra perks such as water, coffee and a goodies basket. The location was ideal, quiet and well kept. They should note they are on the second floor with no elevator and 30 steps. Also it states 3 pools to use on the instructions on the door (only found one). No pool key was found as stated and the code did not work to use the one pool we found. Big disappointment. Instructions should be given on how to use the thermostat also. Great place otherwise.”

“The home was in a great location but there were major issues with the shower. Host and home sent people out but they didn’t fix the issue during our stay. The shower wasn’t fixed and we couldn’t get the water off and couldn’t get a hold of anyone from Host and Home. They definitely need to fix that.”

“We had a good visit at this home. It fit our family of eight (to include a baby) perfectly. The home was clean, spacious, and well supplied with all the essentials we needed for our family vacation.”

“loved the condo, the location, the furnishings and the hosts. was only disappointed with the bunk bed situation. was described as trundle, full on bottom and twin on top. the trundle didnt have a mattress and its a twin/twin bunk. no full on the bottom. it’s not a bunkroom. its in the same room with a king. the host offered a roll away twin but there really wasnt room to place it anywhere. the light switches were tricky. not a fan of carpet at the beach. however, there was plenty of paper products, beach gear, and tvs everywhere! the pool and beach were just steps away. we would for sure stay here again. we’d just do what we did this time and rearrange sleeping quarters.”

“The villa was clean and a great walkable location. It was also near a trolly stop to help get to spots like harbor town that are a little farther. The kitchen was well stocked with good quality dishes and cookware.”

“The condo was fine, the location was fine, the host company was fine- the individual host who communicated with us was not. The listing was vague on the available beach items, so we inquired. I asked how many beach chairs and if a wagon or beach toys were available. Etc The host responded with a link that did not include any intel on the items. We could have flown w expiring miles, instead we packed 4 chairs, towels, a wagon, and drove 2k miles. We showed up and the unit had all the same items we asked about. They called us to discuss, but we were not interested in wasting more vacation time, I do not recommend this management company.”

“Not worth the price. The listing claimed the property was "steps away" from the beach, but you actually have to walk 0.3 miles first before it is steps away. The front yard, backyard, grill, and all bedroom patio furniture were completely dirty. Because the entire outdoor space was uncleaned, we never used any of the furniture. Additionally, the living room bathroom door is not easily accessible. They need to thoroughly clean everything before renting to guests.”

“The rental was wonderful! Clean, well furnished, spacious and great location! However, there was an incident that cast a shadow on our stay. On our last night we decided to eat dinner in the rental and relax before our trip home. On Saturday, July 11th at about 7pm, there was a knock on the door. A lady, holding a clip board, interrupted our dinner and told us that “we were parked wrong”. While I was trying to rest, she told me to come to the parking lot. She pointed at our car and said “see”. I didn’t know what she was talking about. Then she pointed at the left front tire which was “touching” the white line. She went on to threaten us several times with a “ticket”. I told her that the space was small, but the vehicles on both sides of us were also on the line. She kept threatening us. I asked if she worked for Host and Home, she said no, but “she was not just a renter, she lived there!” After a while, I left and went back to the room. This left a bad taste in our mouths!”

“We have been vacationing in Hilton Head since 2012 and were excited for this trip. Instead, this was the most disappointing rental we’ve ever experienced. The listing stated the AC could be set to 70°, yet the house stayed at 86, 84, 83, 79, and 76—it never reached 70. We paid a premium price for one week and couldn’t even be comfortable inside the home. We contacted the rental company almost daily and were given excuses, the runaround, and condescending responses, as though we didn’t understand southern heat or how air conditioning works. HVAC confirmed it was a simple fix and the home should cool to 70 within hours. It never did. We were sweating while getting dressed for dinner and for our family photo shoot and had to keep fans blowing directly on us just to tolerate being inside. A vacation rental should provide basic comfort. This one did not. We will never rent this home again.”