Guest Haus Company

“I carefully research our family vacations, and this property was advertised as having deep water and excellent boating conditions. Instead, the shallow water near the dock created a serious safety hazard for boating and water sports—the primary reason we chose this rental. We even struck our boat’s propeller on the lake bottom. The upper deck also has rotting boards that pose a safety risk, especially for young children. The home’s condition was equally disappointing. The kitchen was dirty, cluttered, poorly stocked, and not guest-ready. There were not even enough forks for everyone in our group. We agreed to pay for the two nights we stayed but requested a refund for the unused portion because the property was unsafe and misrepresented. Our legitimate safety concerns and the obvious deferred maintenance were dismissed. We left feeling like just another reservation rather than valued guests. We are currently disputing this with airbnb. We would not recommend Guest Haus Company.”

“Exceptionally disappointing experience. Downstairs tenants were unexpected (the listing said ENTIRE HOUSE), loud, and banged on their ceiling (our floor). We could smell their cooking through the vents, and the water heater was obviously shared because sometimes the hot water would be gone. Hosts were cold and unsupportive when we kindly asked for a refund for just one of the two weeks we booked. Body wash bottle had dawn dish soap in it. The place was very dirty and didn’t look like the pictures. Overall we felt scammed and had to pay for two weeks even tho we had to leave after three days. After combing the listing, we saw it said at the very bottom ‘there is one downstairs tenant’ (very shady not to be upfront about this). There were TWO tenants. Parking was an issue because of so many cars. The hosts wouldn’t budge and charged us full price. Worst Air bnb experience hands down. We were looking for a peaceful getaway and got the opposite.”

“Unfortunately, the list of issues felt endless. I had concerns as soon as we arrived and saw the grass and landscaping overgrown to what appeared to be over 2 feet high. I mentioned it in case the owner simply needed to remind the landscapers, but the issues continued from there. The biggest problem was the toilet repeatedly malfunctioning. With three teenage boys staying in the home, a working bathroom was essential. Despite reporting the issue, I ended up fixing it myself multiple times just to keep it functioning. We also had privacy concerns, including a neighboring camera appearing to face the large kitchen window with no blinds or curtains, and a damaged master bathroom window that reduced privacy. Combined with the non-working TV, bugs in the home, stained blankets, limited towels, and other maintenance issues, we ultimately chose to leave early. In our experience, the property did not meet the expectations set by the listing. BAD got 1 night credit and host no response!”

“It was ok, but we started bad, there were not enough towels only four we were 6 people and they did not have toilet papar at the beginning they brought it in later on.”

“Home was clean. Issues: Owner occupied shared property that wasn’t disclosed (listing says shared with another AirBNB). Owners pets were in backyard so we did not have access to backyard. Front fenced yard had driveway with gate access that only owners had and they left the gates open at times so then our dogs were unable to be in the front or back yard. Owners had bonfires in backyard and played loud music although it stated a shared pool/backyard area it was intimidating since it was the owner not another vacationing couple. There is an option to say it’s a guesthouse, had we known it was essentially a guesthouse we would not have chosen this location. We feel the listing is internationally misleading.”

“Nice home, lovely lay out. A lot of natural light gets in and I like that. We did run out of toilet paper night one so we had to take care of that on our own so -1 point there and another this complained that there was a “ball of hair” in her room. -1 Overall, our stay was great and we wish it were longer. Thanks for hosting us!! Will rent again! 97/100 lol”

“Great location downtown Athens GA. I know there are a lot of disrespectful people on this platform but this rule book was pretty long, referenced a different property, and somewhat threatening especially related to using the hvac system - potential $200 fine if you use it incorrectly.”

“We arrived to a completely dark home inside and out. We had to walk around weeds along the walkway and roofing tiles on the ground. Upon entry to the house, it smelled terrible and there were dirty bathrooms, blinds, and stains on the furniture. The pictures looked nothing like the actual property. When we came to the house midday there were 2 cars in the driveway and people brining things into the lower level. Material on the floor of our unit suggested they had entered our unit while we were gone. Felt unsafe.”

“While the property was well-maintained and clean, I am writing to express my dissatisfaction with several issues encountered during my stay. Specifically, two of the showers were not fully functional. One shower head was inoperable, while the other sprayed water upward toward the ceiling. When I contacted the host regarding these issues, the response provided was insufficient, and my subsequent follow-up went unacknowledged. Additionally, the closers on two screen doors were broken. This posed a significant tripping hazard, particularly for a member of my party who requires assistance. While the home has been renovated, the quality of the workmanship appeared substandard. Given these maintenance and communication issues, I feel the experience did not reflect the price paid for the accommodation. I look forward to your response regarding these concerns.”

“The place and location was great. We loved how walkable the place was. The management company on the other hand was not. They never responded to several messages until the day of check in which made us nervous. Plus they cancelled on me on a separate property I had rented for the upcoming Fall parents weekend (just to ask for more money.) So be aware when renting from this company. If I were the owner I’d find a more professional management company.”