GetAways Resort Management

“Host, Getaways failed to communicate with resort night before arrival. Vista Mirage didn’t have my reservation which caused high anxiety. Resort said Getaways didn’t send them my reservation or confirmation number. Upon arrival the air conditioning was blowing hot air. It was set at 80 degrees. My friend’s AC , downstairs was perfect set around 70. I had to call maintenace which said it would take a couple of hours for it to get cool. I found this disturbing, knowing guest are arriving, why would they have it set to 80 degrees, in an upstairs unit!? It was so hot and as the temperature outside was 104. The steps need to be repaired. They’re chipped & dangerous. There’s a large window in the living room exposing lots of bright sunlight at 5:30 AM which woke me up or whomever sleeps in the living room. Guests should have a choice with exposing sun. A mini blind should be there. When I closed the bedroom doors to avoid the 5:30am bright sunlight, the AC would not circulate properly.”

“Love it, our second there and I just love the place. Quiet and peaceful.”

“Great location close to downtown, connected to PS Tennis Club with access to there pool. Great stay”

“Excellent location in Palm Springs, close to all the bars. Great condo with a full living room, bathroom, bedroom, and porch. The building has a few to multiple pools and a restaurant. Highly recommend!”

“Beware that this host does not include a mandatory $55.00 cleaning fee as part of Airbnb's checkout total (burying it at the bottom of the 'About this space' description). You will be forced to pay an extra $55 at check-in. As for the place, I have stayed here before but this visit was subpar. The biggest issue was the power went out for a while on the morning of my departure. The manager didn't notify guests whether it was building or neighborhood problem or offer assistance. Instead, the manager was more concerned about turning over the room and had housekeeping banging on my door 10 minutes after my checkout time, which was delayed because I had trouble getting ready in the windowless bathroom with no lights or power (and which was not as clean as it should have been). Also note that the beds are soft.”

“Great stay”

“The host doesn't respond at all to help resolve any issues.”

“Loved my stay there, plenty to do. Next to grocery store, Starbucks and downtown Palm Springs.”

“Check-in is not at the street address, it is partway down the block in a different building and this is unclear in the initial arrival instructions. Once I called, they were very kind and helpful with instructions. The location and amenities were excellent and clean with the partial exception that while the lines were fresh, the mattress seemed a bit broken in. The area is beautiful, close to everything, quiet and the price worked for me. I would stay here again.”

“Parking was bad. Unit was way up in front with parking far to the rear. Garage spaces were sooo small cars do not fit inside. Unit was dated, smelly and a big disappointment. Check in gal spoke so fast it was ridiculous. Instructions not helpful. I would not stay here again.”