GetAways Resort Management

“Host, Getaways failed to communicate with resort night before arrival. Vista Mirage didn’t have my reservation which caused high anxiety. Resort said Getaways didn’t send them my reservation or confirmation number. Upon arrival the air conditioning was blowing hot air. It was set at 80 degrees. My friend’s AC , downstairs was perfect set around 70. I had to call maintenace which said it would take a couple of hours for it to get cool. I found this disturbing, knowing guest are arriving, why would they have it set to 80 degrees, in an upstairs unit!? It was so hot and as the temperature outside was 104. The steps need to be repaired. They’re chipped & dangerous. There’s a large window in the living room exposing lots of bright sunlight at 5:30 AM which woke me up or whomever sleeps in the living room. Guests should have a choice with exposing sun. A mini blind should be there. When I closed the bedroom doors to avoid the 5:30am bright sunlight, the AC would not circulate properly.”

“Very friendly staff. Great location, however we were not informed that they were doing construction and we were going to be waken up with heavy sounds from the construction, they should had told us when we booked or arrived to give us the opportunity to decide if we wanted to pay to be woken up early with so much noise.”

“check out time was 10 am not 11 am as advertise , not willing to let to stay till 11 am”

“Upon arrival at the location there is no clear marking on where to park to check in. Once we parked in a no parking zone and walked in the lobby, the lady behind the counter was very nice and helpful. This was NOT the host. I did not see on the listing that there was a cleaning fee at check in. Ok, I missed that. When I checked in, I was not asked to pay the cleaning fee but was asked to pay a $250.00 deposit. This was twice the cost of the room. I reached out to the host, and they informed me it was listed under other details. It took this host 9-12 hours to respond to each message. I will never stay with this host again, and this is a reminder to never treat my guests like this, nor hide fees where it is not easy to see.”

“I was unhappy with the listing compared to the room. Room was dated and carpet was wet from humidity. FD was not helpful”

“Beware that this host does not include a mandatory $55.00 cleaning fee as part of Airbnb's checkout total (burying it at the bottom of the 'About this space' description). You will be forced to pay an extra $55 at check-in. As for the place, I have stayed here before but this visit was subpar. The biggest issue was the power went out for a while on the morning of my departure. The manager didn't notify guests whether it was building or neighborhood problem or offer assistance. Instead, the manager was more concerned about turning over the room and had housekeeping banging on my door 10 minutes after my checkout time, which was delayed because I had trouble getting ready in the windowless bathroom with no lights or power (and which was not as clean as it should have been). Also note that the beds are soft.”

“The host doesn't respond at all to help resolve any issues.”

“Parking was bad. Unit was way up in front with parking far to the rear. Garage spaces were sooo small cars do not fit inside. Unit was dated, smelly and a big disappointment. Check in gal spoke so fast it was ridiculous. Instructions not helpful. I would not stay here again.”

“we did not like the way we had to sign for a different set of rules on-site. we were asked to leave before 10am check out on Sunday. everything i asked about the sauna time kept changing when it was available so I did not get to use it while I was there. one of the reasons I booked it.”

“Disorganized management and inaccurate listing. Several advertised essentials (coffee, oil, blankets) were missing, which the host confirmed they do not provide. I experienced a major privacy breach when I was woken up early by a call to move my car for an unwritten parking rule, even though other guests parked the same way were not disturbed. Furthermore, the check-out time was inconsistent: the Airbnb app stated 11 AM, but lobby staff insisted on 10 AM. While Airbnb Support eventually provided a partial refund for these misrepresentations, I would not stay here again due to the lack of basic amenities and unprofessional communication.”