Manager Review

GetAway

GetAway's guest rating of 4.39 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

RickMay 2026Mendon, Vermont
Televisions were tough to navigate and would have liked more cleaning supplies but the house was phenomenal and so fun to stay at!
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VictorApril 2026Killington, Vermont
Awesome place, it was all we needed, 5 adults and 2 kids, really comfortable house and perfect location to hit the slopes at Killington.
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AshleyApril 2026Killington, Vermont
We enjoyed our vacation! The kids loved the condo just as much as we did. Everything was just as pictured. We made such great memories! They had everything we needed - games, kitchen supplies, pool towels/toys, etc. The kids loved that every room had a TV! As far as ski on/off, it's not directly on a run but it's pretty close. If you are skiing in early/mid winter it would be quite convenient. We were late spring so it was more of a walk. It was still way better that driving or catching a shuttle! Only small complaint is that this is managed by a larger company. The response time can vary for questions. It wasn't clear if there was someone local on site to contact with questions so we had to call the 800 number or message through the app for any questions. That said, they did respond quickly when we had a question about accommodating a late checkout so that was nice!
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GregoryMarch 2026Killington, Vermont
Great location but for the price I would expect a more newly renovated property.
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MatthewMarch 2026Killington, Vermont
Place was in a perfect location right by the mountain. A plus was the amenities like the hot tub/steam room/sauna. Also bus to k1 and snow shed lodge pull up right in front of the building. Only thing that could of been better was communication, felt like I was receiving an AI answer in every message and it was only answered every morning, other then that good spot for a couple people.
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NicoleFebruary 2026Plymouth, Vermont
This property would've been great, but we ran into a few issues that made it less than satisfactory. Upon arrival we found the driveway unplowed. This listing should mention that 4x4 vehicles are REQUIRED during winter season (not just recommended) as the road leading to the Airbnb is a steep hill and would've been inaccessible without 4x4. Took us a few tries to get up. After entering the house and inspecting the bedrooms we found hair all over the pillows and sheets (it seemed as though they had not been changed since the last guests). We reached out to the host about this and they didn't provide new sheets until the next day at noon! There was also a diesel smell in the house that gave us headaches and we found quickdry by the oil tank in the basement. Assuming it was leaking. This needs to be fixed. The warm water in the showers also had a weird smell. The house itself was comfortable for 8 people and the location superb. If these issues are addressed this property would be 5 star.
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DanielFebruary 2026Rutland, Vermont
Pico is a wonderful place for families with kids learning to ski and the location is fantastic, we had a great week. Unfortunately everything in the apartment itself is pretty dated and bare bones. I would opt for a different unit at Pico and would probably avoid anything managed by Getaway properties, but in a pinch it's fine. Our main issue was that Getaway aggressively pushed a grocery delivery service and when we arrived the groceries were not there. The email confirmation indicates they were delivered at 12:42 am the night before we set to arrive (no idea why). Most likely, they left the groceries outside and the property threw them away, but Getaway consistently said it was not their responsibility despite 4-5 emails from Getaway advertising this service as "linked to your rental." I still have not received an email response or a phone call from the delivery company and their web form doesn't work and there is no phone number. I am now left to deal with a credit card dispute.
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RebeccaFebruary 2026Killington, Vermont
House was nice and easy to get into. Had issue with shower head in both bathrooms, even with changing the shower head water barely got to the shower.
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EricaJanuary 2026Killington, Vermont
The location was fantastic, offering easy access to the mountain and the convenience of returning for lunch. While the aesthetics were slightly dated, the accommodations were spotless and comfortable. Additionally, a short drive away, we had access to the gym, pool, and hot tub. My only issue was that there was a washer and dryer, but only one laundry pod remained, and no towels were provided for the upstairs bedroom and bathroom. Considering the price, I was hoping there might be additional amenities to enhance the comfort of the stay.
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CharlotteJanuary 2026Killington, Vermont
We unfortunately did not enjoy this property. We had a very difficult time getting in touch with the host, when we arrived at the property the cleaning crew was still in the house and significantly delayed our check in, the hot tub was dirty and we found multiple band aids floating in it. I would not say this is a ski in ski out location. Would not recommend or stay here again.
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