Five Star Properties

“近くにスーパー、レストランなどもありとても良かったです。洗濯機は室内にはありませんでした。”

“This is the worst airbnb experience we've ever had and the only time we've had to contacted airbnb to cancel mid trip. We booked a unit in Beverly Hills but we learned after booking that the actual address of the property is 5 min by car away from where it was shown. The unit looked like the photos and the neighborhood seemed safe (though no longer walking distance from Beverly Hills) so we checked in. The first night, we encountered several cockroaches in the bathroom. We had our 20 month old toddler and this was a big concerned for us. We contacted Five Star Properties and they told us they were sending someone to spray but no one ever came. After hours of back and forth with Airbnb, Airbnb refunded our full amount around 2:20pm. A few minutes later, someone barged into our unit as we are packing quickly to leave. He accused of us for lying about the cockroaches and told us we need to leave asap as we shouldn't stay for free. Hopefully this review will spare someone else.”

“Was in town with family for a wedding. The place fit our needs and having 3 bathrooms was handy. The kitchen could benefit from additional condiments and cooking utensils (all plastic). No specific instructions on parking so we had to call once we arrived to get instructions, tight parking space. Overall it was a great location for where we wanted to be and worked well for us.”

“Perfect location with clear check-in instructions. Great for families or a double-date getaway. The ocean view is so relaxing that you’ll want to stay glued to the balcony the whole time. Just one thing,there’s no AC, so the bedrooms can feel a bit stuffy at night.”

“I'll start with the negative, simply to get it over with. The positives were much greater than the inconveniences. Cons - the address in AB&B isn't correct. In fact it's for a totally different chain hotel, two streets away. In our case, the arrival instructions were sent to us later than check-in, after we had already wasted about 30-45 mins with an incorrect address. This was likely a one-off oversight. After getting the correct address via AB&B messages, we were at least closer. However, the finding of the lockbox for the key wasn't clear as there are multiple gates and doors. The towels in the apartment were still wet when we arrived. Not a big deal, but noted for transparency. Pros - after getting the correct information, I was able to get things going pretty quickly. The location is 11 out of 10. The apartment is beautiful, clean, and next to the pier. Anything you want is walking distance for most patrons. Beds are above average for comfort. Huge TVs in every room.”

“We had a wonderful stay at this Airbnb! The space was clean, comfortable, and thoughtfully set up. The ocean view was absolutely beautiful, and hearing the waves crashing from the living room made it especially relaxing. The hosts were responsive and easy to communicate with. We appreciated the full kitchen, which made meals convenient, and the spacious walk-in closet was a great bonus. Overall, a peaceful and enjoyable place to stay. We would definitely come back!”

“Got there not like pics locked the door took 10 mins to lock. When I came back door wouldn’t open it was ghetto there. People screaming dogs barking smelled like mildew. Not as pictured. Couldn’t unlock door talked with hosts claimed someone was coming in 5 did not come so I asked for a refund since I didn’t feel safe. They refused and lied ghosted and hung up on me. I called air bnb support it took hrs to refund me even though the host lied and refused.”

“La comunicación del anfitrión fue inapropiada. De hecho, me sentí amenazado y acosado.”

“Stay away from this place! The owners are shady and decided to create a false noise complaint so they could kick us out and not refund anything. They most likely knew a neighbor that would corroborate in the scheme and we had to leave and find a new place to stay at almost midnight. A host also came over and threatened us even though we had not been making excessive noise. I have not had any type of complaints on this anywhere in the world when I stayed at an Airbnb previously and we were basically just using the place to sleep and shower due to a very tight schedule. They also requested repairs on VERY minor wear and tear issues or issues that flat out did not exist when we left to charge me extra and retaliate. One of the hosts/representatives also has a felony record as well for an elaborate fraud scheme when I did some digging into this company/group of people. Shame on the Airbnb support team as well for not doing anything to rectify the situation.”

“Great value! Great communication, although I didn’t appreciate the constant upselling on early check ins and late check outs. Also I was communicating not with one host but with a group of host which took away from the personalization. But over all great value.”