Encore Resort at Reunion

“Fire alarms blaring all night long. Fire department banging on the door at 5am. Continued to go off all day long and encore saying the fire alarm was fixed nope it was not. No outreach to try and make the situation right. I’ll be disputing this charge. Oh also fire ants all inside the house.”

“Great House!”

“El wifi no estaba funcionando”

“We had multiple issues upon checking in. The doors to the pool were broken and so the alarm was sounding even when the doors were shut. A plank of wood was shoved in the door to stop the alarm. The stairs were broken with nails sticking out. A member of our group cut their foot on a nail. The front door would not lock on the final day, meaning we could not leave the house unoccupied. Trash was not collected for 4 days. There is no attention to detail throughout the house with multiple scrapes on the walls, a 10 minute fix with a pot of paint! The home advertises all king or twin rooms, some of our party had to sleep on the floor on air mattresses as they do not feel comfortable sharing a queen bed (advertised as king rooms). FALSE ADVERTISING. There was trash in the living area from previous guests. The sofa in the living area was broken and uncomfortable. Overall would recommend looking elsewhere. Communication is awful and encore are not helpful when issues occur.”

“We had an overall decent stay and appreciated the location in general set up of the property. The space itself was comfortable and met Most of our basic needs. With that said, they were a few issues that impacted our experience. The outdoor pool area had a significant amount of bird droppings both around and in the pool, which made it unusable during our stay. We reached out to management on Thursday and they came to wash the side of the pool right away which then made all the bird poop go inside the pool. I reached out again the next day and was told someone would come, but no one ever came for the next two days, until we checked out. we reached out to management several times to report this and request cleaning, but unfortunately did not receive a response. We did call instead of message as we were told the chat was not always monitored. We unfortunately were not able to use our pool the last two days which affected our stay.”

“Check in was 4, house wasn’t ready until 8pm. Pool closed at 6 so I had 20 people sitting in the lobby for 2 hours!! Property grounds were trashed, garbage and cars everywhere. Even after checking in, garbage in back yard and on side of house. The pool was full of prev guests pool toys, trash and leaves. Kitchen had lots of plates, cups, forks and spoons but NO bowl scrapers, spatulas, no crockpot, only 1 big serving bowl. Just for a place with 2 fridges and sleeps 24 more utensils are needed. Also not willing to work with us for late check out even though we got checked in 4 hours LATE. Too expensive to be treated like crap.”

“Dusty. Front door lock was not working. Staff was rude. Would not stay again.”

“Overall the stay was okay. The downside we had was with check in. Our check-in time was 4 pm. The house was not ready for us, the cleaners didn't show up to the home until 4:20 to start cleaning, and they kept leaving because they kept getting calls to do other houses even though we were already there. Even after going to the front desk several times they did not know what time the house would be ready. Our group was able to walk into the home at about 8pm, 4 hours after check in. If the resort had communicated to us clearly from the beginning our group would have done things differently instead of waiting around for 4 hours in limbo. Other than that the home was good.”

“Very disappointed with this stay — the home did not match the listing. Multiple issues on arrival: burnt-out lights in the master + 2 bedrooms, flickering pot lights in the garage theater, stained carpet that looked never cleaned, broken garbage can, and a microwave missing its handle. Both dishwashers were broken when we arrived; only one was ever fixed. Vacuum didn’t work (no replacement provided), garage AC didn’t work (repairman couldn’t fix it), and there’s no AC in the main floor bedroom. King beds had queen comforters, so they were too small. The outdoor kitchen is advertised but locked — very misleading. Backyard furniture was dirty, and highway noise is loud at night. Also no Keurig, which was surprising. Don’t let the pictures fool you — the home looks much worse in person. Encore clearly does not maintain these properties well. I’d strongly recommend booking with an individual host instead. Overall, very poor experience.”

“The house itself was really nice but the resort made our stay stressful. It was impossible to get in touch with the front desk when trying to plan for early check in. Multiple phone numbers available did not work. I was finally able to get in touch with someone and they were supposed to send me a pre-authorization check-in form that never came. I had to ask twice via message before the form was sent but it was the wrong form in the end and they had to send it again the day we were checking in. We had asked for early check in that was denied, which we understand. But we asked if we could be alerted if the house was ready early because we were hoping to get in earlier. The house ended up not being available until after 4pm and this directly affected our experience that first day. Be really mindful of parking instructions, someone in our group got towed. The house is great is you don’t need assistance before checking in.”