Downtime Vacation Rentals

“Rough start...Agreed to $50 to get access 2 hours early. Then had to wait 30 mins to get in due to staff there. The property is a duplex ( which is fine but didn’t present as such). Could not get into one of the duplexes for a bit bc they didn’t change the code. Both were fithy- animal and human hair and stains/dirthy bedding and furniture, dirty clothes and towels left in the bathroom, layers of dust/dirt and multiple joint butts left in the fire pit. When reported, they did come and replace the linen and clean which disrupted/displaced more of our time there. They accidentally took some pillowcases which they did replace after a hassle. The $50 for what was supposed to be a 2 hour early access was waved. We made the best of the stay there and enjoyed the beach and time together.”

“7/10 – Good vacation, not great but solid. The location was amazing — quiet beach with easy access that worked great for our family, especially those with little kids. The house was very clean on check-in, beds were comfortable with plenty of them, and we had good seating, 2 fridges, an ice machine, and 2 laundry rooms. The neighborhood felt quiet and safe, grocery pickup was helpful, beach chair service (Scott) was 💯, and checkout was very easy. A few things held it back: the pool was cleaned while we were there instead of before arrival. Workers tried to paint and close the beach stairs until we told them no. No welcome sheet for WiFi, amenities, or trash times meant lots of guessing. Communication was quick but poor — especially with the locks issue. They gave us a 2-hour window, we waited inside, and no one showed until hours later after we re-asked. The owner eventually fixed the WiFi in person but only after multiple nudges. LOTS of nudges on multiple confirmations asked.”

“Was told to get in contact with the host to get more toilet paper/trash bags and was told they would be getting it to us and never did. Getting in contact to get clear instructions was very hard. Told us they would allow for early check in depending on flight details yet when followed up with after landing they said they would not be able to honor that.”

“Guest size of 18, we found overall the accommodation was good. There was plenty of room for everyone and for the most part we were satisfied with our stay. The kitchen was stocked with the essentials. The check out process didn’t require us to clean up excessively which was a great. We couldn’t give the place 5 stars because of a few things 1) Check in code was not correct, however easily fixable host communicated quickly 2) The main tv in the living room was not able to connect to the wifi properly and when we had brought it up the answering service was not helpful. Not a big issue, but adds to my next point 3) The freezer was not working well resulting in a lot of our groceries going bad (that’s a lot of money and waste!). We confirmed that the door was properly closed. When we brought it to their attention, they were not helpful at all and then not send anyone out to our knowledge to check on the freezer. TLDR; place would have been 5 stars if communication was better.”

“We were really looking forward to this stay, but unfortunately it fell short in several ways. The biggest issue was the bedding. The mattresses were extremely uncomfortable, and I struggled with restless nights and significant back pain throughout our stay. I live with a chronic illness, so quality sleep is important for me. I had hoped the hot tub would provide some relief, but it never worked during our visit. Another issue was a strong odor in the living room that smelled like cat urine. It was noticeable throughout our stay and made the space feel unclean. We reported the hot tub issue multiple times, and each time we were told, “Our team is checking into it.” Unfortunately, that response never turned into a solution before our stay ended. There were a couple of positives. The golf cart included with the rental was a great perk and had plenty of room for our family, and the location was conveniently close to the beach. Otherwise, we won’t be renting from Downtime again.”

“Home was beautiful and clean. This is a new beautiful home that sleeps 22 with a pool in the backyard. The homes next to it are extremely close. At 5pm we received a message that there was a noise complaint while we were outside in the pool with music on(the outdoor area has a TV and outdoor speakers as well) this made it extremely difficult to enjoy the outdoor amenities the remainder of our time. We left a firestick in one of the TV’s and messaged them right away offering to pay to get it shipped to us and they kept giving us the run around about an “inspection report” and never sent it to us. Overall it’s a nice place but not a great location for large gatherings if you plan to use the outdoor space.”

“Had a few problems. Front door lock did not work. Took a few days to get that fixed. Hot tub would not get hot. They did several things to try to fix and nothing worked so no hot tub for us.”

“jets in hot tub we couldn't use. breakers kept tripping. no water last day there water guy said they didn't pay bill”

“Well first the cleaning crew was still there after check in time which was hard having kids and my elderly mom then we dealt with hair everywhere, used soap in bathroom. The floors was pretty dirty, it was roomy and good setup for our family just wish it was ready for us and clean”

“The Airbnb was beautiful, and the location was prime. The hosts were very responsive and professional, yet extremely unaccommodating. As a professional company, I would have expected high standards, yet I was highly disappointed. I had asked to access the property early since most of our party landed approximately an hour before check-in, which was denied due to cleaning purposes. The reasoning is completely understandable; however, upon arrival, the Airbnb was left in an unacceptable condition. The floors were sandy; most beds and towels had stains; hair was on the couches, floors, and showers; and cockroaches were in the pantry. We went ahead and cleaned everything ourselves, but had to purchase our own trash bags, paper towels, and toilet paper, which was disappointing. When requesting check out instructions, I did not recieve a clear answer until the morning. This AirBnb has potential and the hosts seem professional yet this stay was unlike any other airbnb I've been apart of.”