DLuxx Vacation Homes

“We had an absolutely amazing stay! The Airbnb was incredibly clean, beautiful, and so spacious! It truly felt like a home away from home. Everything was well-maintained, comfortable, and thoughtfully put together. We had everything we needed throughout our stay, which made the entire experience even better. We couldn’t have asked for a better place to stay and would absolutely book again! Highly recommend!”

“Just as described. We were very comfortable and only about 15 minutes from Universal. Great location with grocery and food nearby.”

“I have never written a negative review until now! Positives: The house is nice, clean except for very dirty walls. The layout of the house is nice. The neighborhood is nice. Cons: confusing parking instructions. They towed 2 of our cars on my wedding day from our driveway and it cost over 500$ to get back. They never turned the pool heater on even though we paid in advance. One of the fridges did not work so we lost ALL of the food in that fridge!!! Drains in the bathroom showers didn’t drain so you could only take maybe 3-5 min shower. And they didn’t respond until hours later and they did not do anything to make things better. Never turned pool heater on didn’t fix fridge, Hardly even apologized. For the price you pay to stay here you can get a MUCH better experience somewhere else!!”

“Yes”

“We dealt with problems with the air conditioning and internet. Issues that took multiple days to resolve. The first night there, after a 14 hour drive from Ohio, we had to sit in a hot house at 80°, with no internet. Two days , in order to get the internet fixed, I had to sit at the house for 4 hours, waiting for a Spectrum technician to fix the internet. This is while my family was out on an excursion without me. To compensate, I was given hot tub access for free, just for the hot tub to not work for 3 days.... TERRIBLE!”

“Do not recommend. As soon as we checked in, we found broken glass on the floor in one of the bedrooms. Then we found a glass shard stuck to the front of a hair dryer in the master bedroom bathroom. This nearly cut my wife’s hand when she picked it up. Since we have several children in the group, we were concerned about safety. Host sent a technician over 3 days after first notification and found additional spaces with broken glass. This safety concern hung over our heads throughout our entire stay. We’ve stayed in a similar property in the area with no such concern. Very disappointed.”

“This was the worst experience with an Airbnb that I have ever had. When we arrived at the gate for the community we were told that our names were not on the list and we were not allowed access to the community. I had provided the names to the host immediately when asked for them the week before. I reached out to the host on the app and received no response. I then called their emergency 24/7 line and the woman on the phone told me that the office would respond the next morning, and there was nothing else she could do. 30 minutes later I received a text that our names were now added. This was extremely difficult and frustrating while traveling with young children and I didn't have a place to feed them or know where we would sleep. Then two days later another member of our group came and was also told they were not on the list. Their incompetence had derailed a second night. They offered a trivial compensation, but only after I had complained repeatedly. Do not book with this company!”

“The beds were stained under covers. Little towels, no toilet paper, no dish soap and home was hot”

“Didn’t let us know that trailer was not allows and it was towed and I had to pay 600 to get it back”

“Unfortunately we did not have enough towels for all of our guests. We requested more towels and it took 1.5 days to receive them. When they did arrive they only provided extra pool towels. The front door knob was broken and missing screws. Requested it to be repaired. Someone showed up to fix it when we were checking out. House seemed to not have been stayed in a little while. Not super clean and the pool needed to be cleaned. We will not stay here again.”