Cloud9

“This was a beautiful apartment in a high floor with an incredible view. The building amenities were exactly as described and honestly better than I expected! The view was absolutely incredible. The unit was safe, incredibly clean and stocked with all the essentials. They were not flexible on check-in time at all, so be prepared to wait if you are there before 4pm. Free street parking around the unit. I wouldn't stay here again only because the location was a bit out of the way, but the unit itself was fantastic.”

“This place is gorgeous! The views were amazing! They are very communicative and responsive however none of the issues we brought to their attention were addressed despite plans for correction. They gave the option of providing a pack and play so I requested one and did not travel with ours. I reached out a few times and was assured it was there but it was not. Luckily my child is old enough to sleep on the cot mattress on the floor but it would have been a huge problem for a smaller baby. Coffee pot did not work and was told they would replace and I gave them permission to enter to do so and they never came and never followed up. The outdoor fireplace did not work and I did not receive any response on how to turn it on. The space is gorgeous and the location was great so these issues did not greatly impact our stay, but for how much we paid I was disappointed with the empty promises.”

“We had both pro's & con's, which I'm happy to share. Pro's: the units have a great view of the city; they're modern and well-appointed. The coffee shop on the ground floor of the bldg is terrific, and the staff at the concierge desk are extremely friendly. Each bed is very comfortable, and you don't hear any outside noise at night. Con's: we had air-conditioning issues in Apt PH 1. The thermostat wasn't working for 2 of the bedrooms, causing them to be uncomfortably warm. We messaged the host team about this, and they promptly replied, but their replies were not helpful. They first instructed us to fix the issue ourself, but gave instructions for the wrong brand thermostat. They then said they would send an emergency repairman to fix it, but no repairman arrived over the course of our two-day stay. I contacted the host after our stay, asking them to consider a partial refund. They replied politely saying they'd consider this. It's now been 11 days and I still have no resolution.”

“Hosts were not helpful at during a medical emergency for my 2 year old son. Incredibly money driven.”