Manager Review

City Comfort

4.69
City Comfort's guest rating of 4.69 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

OmarJune 2026Hoboken, New Jersey
“Decent place overall. Somethings could be improved. Beds need to be more comfy, very few dishes, showers need to be upgraded.”
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ZoeyJune 2026Hoboken, New Jersey
“The apartment was nice but a little bit far from waterway and PATH. The building has very little sound proof. You can hear everything upstairs loud and clear especially their steps on the creaky floor. We weren’t able to sleep well because of the noise.”
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AmyJune 2026Hoboken, New Jersey
“The location is great, and the apartment was what was listed. The negatives came from one of the hosts, so I hate to lump them together. We had 5 people staying and they only provided us with 4 towels. I messaged twice the morning after arrival and was told they would send more. 12 hours after I was told more towels would be delivered we arrived to find they had not at 9:30pm. I called and was told they were still enroute, which after 12 hours is ridiculous! Another host drop them off promptly and apologized for the delay. Other than that, everything was fine. As others have stated, the A/C units are a bit challenging, as one room was always freezing and the other 2 stayed warmer.”
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SheriJune 2026Hoboken, New Jersey
“We enjoyed our stay however the beds were pretty uncomfortable. We also asked for a late check out and were told no. Other than that it was as pictured in the photos. The location is nice, on a lovely walkable street with lots of restaurants and shops.”
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AndreeJune 2026Hoboken, New Jersey
“This is a lovely home in walking distance of all the local amenities. Close to a park, resturants, coffee shops, and convenient store. Felt safe and comfortable. I was unaware of the on going renovations until after completed booking and paying. I was informed with the instructing on the day of check-in. The beds are VERY high of the floor, so if you have difficulty moving and getting around this may not be the home for you. The parking is very challenging, even following the local rules and paying the parking fees (which there are many rules) I still received 3 parking tickets in 3 different parts of the city, in which I have never have received one in my 38 yrs of driving until now. Very frustrating. These was received after speaking with a parking attendant on where to park and what the laws were upon my arrival. The officials at the courthouse said it is a problem. The app will let you pay regardless of the laws. Overall quaint little home with lots of local things to do.”
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JcJune 2026Hoboken, New Jersey
“This apartment has potential, but it’s not maintained to a standard that ensures guest safety, comfort, or basic functionality. While the unit was clean, we encountered multiple issues that made the stay far more stressful than it should have been. Several essential amenities were not functioning on arrival, including a broken toilet seat, a non‑working bathroom outlet, malfunctioning windows, a broken lamp, and unsecured shelving that posed a tip‑over risk. Because of these hazards, we had to move a child out of the listing early, and another member of our group left ahead of schedule. We also experienced building security concerns: the front door latch had been taped down, leaving the building unlocked, and the garage door was propped open. We addressed both immediately to remove the safety risk. Management did respond and eventually fixed some issues,but the volume and seriousness of the problems meant we were repeatedly identifying hazards and missing functions throughout stay.”
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Sai Surya VidulJune 2026Hoboken, New Jersey
“The communication and location were good, but the amenities especially the division of bedrooms were not up to par for the price being paid. The walls and flooring were old and squeaky. The bathroom didn’t even have a proper lock on it which was very disappointing. This listing definitely needs better maintenance.”
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PruthaJune 2026Hoboken, New Jersey
“# Honest Review: Don't Book – 1/5 Stars **Paid $1,500 for 9 days. Location was the only good thing.** The property arrived with stained carpet, a clogged bathtub, broken items, squeaky beds, no kitchen cutlery, and only 2 dishwasher pods for a 9-day stay. The owners offered to fix things during my stay—meaning they knew about these problems but rented it anyway. At premium pricing, you don't pay to supervise repairs. You pay for a clean, fully functional, ready-to-use home. This property failed on every level. Guests shouldn't deal with maintenance issues they didn't cause. Overpriced and poorly managed. Save your money.”
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DavidJune 2026Hoboken, New Jersey
“The location was a major plus—situated in a great, walkable area of Hoboken with easy access to restaurants, shops, and attractions. The apartment itself could use some updating, as most of it felt dated aside from the kitchen. There is no elevator, so luggage must be carried up a narrow staircase. During our stay, we noticed a gas-like odor in the front bedrooms and some flooring in the hallway felt uneven. One window A/C unit had an exhaust attachment that came loose, though the host did offer to fix it. We chose not to use that room. The apartment had only one TV in the living room, and the Wi-Fi was inconsistent at times. Overall, it was an acceptable stay for the price, especially given the location. However, knowing these issues in advance, I likely would have paid a little more for a newer, renovated unit nearby. The host was responsive initially, but communication became less consistent when concerns arose.”
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Alexis BrynnJune 2026Hoboken, New Jersey
“We intentionally chose the location based on previous visits and knowledge of proximity to public transit and retail conveniences, and this place didn't disappoint. However, there were several basics that were missing which made us feel that we were invited to camp, but not to make ourselves feel at home - better suited to a 1 or 2 night stay, but not for 5. Nothing to drink - no water filter jug in the fridge, no tea bags or coffee, and absolutely no condiments of any description made our first night challenging. We arrived at 11 pm after a full day of travel, with a sick child who needed salt to gargle with and filtered water - imagine my dismay at having to go back out to purchase water and salt at that hour. A request for a wine bottle opener was never honored, so we had to open by pushing the cork in and got sprayed with wine. On checkout day we were woken at 8:45 am (5:45 am west coast time, which is what we live on) by the cleaning lady when we'd paid until 11 am! Not okay.”
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