Cherry Grove Beach Houses

“Worst Airbnb experience we’ve ever had. We were given the wrong address upon arrival, the home was dirty and poorly maintained. There were dirty dishes in the cupboards, threadbare towels and sheets, no mattress pads and the sheets/towels were practically see-through. Most concerning, there was mold that had been painted over and my daughter became sick during our stay & needed medical attention. The master bedroom had water all over the floor from a leaking AC. The door barely locked and the building did not feel safe, with intoxicated people in the hallways each night. The hallway smoke alarm was also going off 24/7. We contacted the host about these issues both via text and thru app but received no response or assistance after check-in. We were never even given the Wi-Fi information. Between the cleanliness, mold, maintenance and safety issues, constant alarm and complete lack of communication, this was by far our worst Airbnb experience. I would not recommend at all.”

“Location of the property is nice, but was disappointed by the lack of maintenance of the property. Majority of the outside lighting did not work and there was light fixtures hanging in one of the bathrooms and mold in the cabinets in the kitchen upstairs. The back porch locks on the doors did not work as well. Definitely could use some updating. Also, there was several stains on the furniture and just seemed outdated. Felt like someone came in and just slap some paint on the walls. One of us fell down the stairs outside because we could not see at night because the lights did not work.”

“They were quick in some early hiccups with a different space we booked and allowed us to stay at this home which was beautiful and an upgrade but due to last minute moves, the home wasn't cooled off and the unit couldn't keep up. Management shared they would bring fans and never came by, resulting in us having to purchases fans for our stay. We have reached out for communication and no responses.”

“Blood stain on mattress cover (I have photo proof), window in first bedroom visible to hallway with no privacy screen and very poor quality blinds, felt like people could watch you sleep, much smaller and more dated than photos appear, 24+hr delay in communication with host, locked thermostat, for what I paid I would have expected much more. Will not be returning.”

“Easy to find and short walk to the beach! Downfalls- on arrival the trash can & lid had dried stuff all over it, turned the covers back and there’s hair and dirt in the bed. The couch feels gross, had to put a blanket down to be able to try to sit and relax. There was a mop, no bucket to clean with while there, a broom covered in hair and difficult to sweep with. Traveled with 4 small kids and like to tidy up each day. Washer and dryer is not in apartment, also of the 3 dryers- only one worked. The whole house needs a deep clean, dust and grease build up above the stove on the cabinets. Ended up not cooking while there.”

“Spent the entire first day cleaning. Pubic hair in showers and sinks. Hair in multiple beds, had to rewash all the linens. Coffee maker and grill both broken. Zero water pressure at outside shower. Heavy dust near every ac vent. Food caked onto many dirty dishes. Got there Saturday, no response until Tuesday. No way we should have been charged a cleaning fee but absolutely no response from owner. Told we could have a late check out then cleaning crew was there at 11 sharp. Great location but if you wanna pay $1000/night for a dilapidated, dirty home, this is your spot. Nobody wants to spend the first day of vacation cleaning”

“I was so excited to come back to the area of north myrtle beach. I was very disappointed in the house. It was very run down, most of the smoke detectors were missing, all the pool chairs were broken or rusty, the pots and pans should be thrown in the garbage, had to buy pots and pans to cook for my family, no lock on the gate to the pool, both grills were unusable, stains on the bedroom ceilings, both screen doors were broke, one bedroom door wouldn’t close, the two hallway bathrooms the shower floors were cracked and my grand daughter cut her foot on it, first few minutes walking on the floors my feet were black so had to go buy a swifter to clean all the floors, one roll of toilet paper for the whole house, was told someone would meet me at the house at check-in to walk me through the property and had to call several times and was just given a code. I was very disappointed in this house for what I paid for it. I have used Airbnb for years and this was my worst experience by far”

“the condo its self is nice, however one of our showers only had boiling water and host couldn't get to fixing it, and every room was extremely dirty, one had 5 bloody feminine towels left behind, another had dog pee all over the floor, sheets where dirty and the dinnig table was full of sand.”

“DO NOT BOOK THIS PROPERTY! This Airbnb was one of the worst experiences I’ve ever had. The house was filthy, with dirty stains on the walls and insect pests throughout the property. The condition of the home was completely unacceptable and nothing like what was expected. To make matters worse, the location was difficult to find, and when I contacted the host about the issues, I received little to no response. The lack of communication and professionalism was extremely disappointing. We felt so uncomfortable that we had to leave and find somewhere else to stay. I would not recommend this property to anyone. Save your money and book elsewhere.”

“I would not recommend staying here. At arrival, the linens were placed in a linen bag and only one out of three beds were made. When calling/texting, Wendy’s answer was because of ‘COVID’ they don’t make beds (even though one bed was made) and Tristin’s answer was the beds should have been made unless they were twin beds. This unit only had queen beds so this was confusing. For the provided sheets, they were not the correct sizes so my guests sleep on top of full size flat sheets that did not fit the beds. I contacted Triston again since my contact person, Wendy, did not respond to this and a queen sheet set was delivered about 10 hours after my request. Wendy and Will did not respond on the picture of a dead roach, about the dirty mats in both bathrooms and the animal hair throughout the unit. One of my guests has pet allergies and this directly impacted their comfort and resulted in my group being forced to reduce time spent in the unit. This could have been handled differently.”