Manager Review

Castle Resorts (Kanaloa at Kona)

Castle Resorts (Kanaloa at Kona)'s guest rating of 4.55 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

AceAugust 2026Kailua-Kona, Hawaii
Great tucked away spot with amazing view and sunsets. Home was really spacious and perfect for our family of 6 and 2 kiddos.
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LizaAugust 2026Kailua-Kona, Hawaii
Beautiful views, convenient location. Would stay again!
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ErinAugust 2026Kailua-Kona, Hawaii
We had a lovely stay! The view and location were beautiful! Beds were comfortable and clean. We did not cook while we were there but the kitchen would have been well stocked if we needed anything. Can’t beat the location and view from the balcony!
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GenoAugust 2026Kailua-Kona, Hawaii
Need to communicate that it's an upper-level condo. Two flights of stairs to gain entrance. One more to gain access to primary living space and Bedroom one. Another flight for master bedroom. Instead of an optional fee of 35$ for A/C , it should be included in the daily rental fee. Had an issue with A/C remotes that required putting in new batteries. Had to buy an 8-Pack for $19. Not the money, just the inconvenience. Required a trip to the store before I had a chance to settle in. Castle manages the properties, but a 2nd party rents the condo. Confusing. The stay was a working vacation. That made it difficult to resolve within the 8:00 - 5:00 hours of on site Management. The issues are minor . I’m sure management will correct them . The critique above shouldn't sway anyone from renting the condo. Great location, Spectacular view, gorgeous Sunset, very spacious, washer & dryer for those in need. Short distance to swimming pools and ocean.
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HeatherJuly 2026Kailua-Kona, Hawaii
Great location!
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KaraJuly 2026Kailua-Kona, Hawaii
The view is amazing, lots of extra beach things stored outside, lots of great space.
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DawnJuly 2026Kailua-Kona, Hawaii
Wonderful place with an amazing view of the ocean.
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JohnJune 2026Kailua-Kona, Hawaii
5 star views. Amazing sunsets every night. Plenty of space for six people. (we had five). The pool is definitely awesome right on the ocean. Would stay again.
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KamiJune 2026Kailua-Kona, Hawaii
We really enjoyed our stay overall! The unit was extremely clean upon arrival, and we absolutely loved the location. The balcony overlooking the pool and ocean was beautiful and one of our favorite parts of the property. It was the perfect place to relax and enjoy the views. A couple of things to note for future guests: the hot tub was not very hot during our stay and felt more like a warm bath than a traditional hot tub experience. We also encountered quite a few roaches in the unit. While this wasn’t ideal, we understand that being on an island means bugs can sometimes be unavoidable. The air conditioning is available for an additional fee, and in our opinion, it was definitely worth the extra cost for added comfort. Despite a few minor issues, we had a great stay and appreciated the cleanliness and amazing location of this Airbnb.
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MichelleMarch 2026Kailua-Kona, Hawaii
Great condo, out of this world view, perfect for our family! AC and water pressure not as strong, but considerable for the location.
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