Manager Review

Castle Resorts (Bamboo Waikiki Hotel)

Castle Resorts (Bamboo Waikiki Hotel)'s guest rating of 4.30 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

MartinMay 2026Honolulu, Hawaii
Couldn't even lock bathroom door, pullout blocked the door. Def doesn't sleep 3
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May 2026Honolulu, Hawaii
Our stay at Bamboo was great—the staff were very attentive and always available. The pool area is great, and location was perfect for easy access to Waikīkī and being in the city. 4 stars because the place was much smaller than expected. This room is listed as able to accommodate 4 people, although that does not seem possible or would be extremely tight and uncomfortable. My mom and I stayed in the room an it was tight with just us 2. Would recommend for a couple on a budget, but not a family.
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RushiMay 2026Honolulu, Hawaii
Great place to stay if you want to stay near waikiki beach and enjoy waikiki night life.
airbnb
May 2026Honolulu, Hawaii
•コストパフォーマンス最高 •立地最高 •サービス最低 •清潔最低 •その他: 薄暗い で両極端なホテルでした。ゴキブリが日常的に出ても気にしない方なら、ありかと思います。私は、もう少し費用を払って、他のホテルに泊まった方が気持ち的に良かったです。
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KaylaApril 2026Honolulu, Hawaii
Will always be staying here! was perfect location and the pool/bar area made you feel like you were at a resort. Loved this place!
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MercedesApril 2026Honolulu, Hawaii
We were on the 12th floor and the floor was pretty quiet. Occasionally I heard the elevator ding but I didn’t hear the people next door which is always a good thing. The complaints that I have is they make you clean your own room and take out the garbage cans. They also ask for you to take the sheets and pillow cases off and put them in a pile. I’ve never stayed in a place that requires that. Also, when we arrived, there were no body soap. Hawaii in April is humid! We were swimming, walking around and hiked! We needed to shower but it was hard to since there were no soap. I mentioned it to the front desk but they told me to wait for housekeeping to come later. I asked again later but they said housekeeping was busy… I messaged the owners and they did not respond!!!!! Eventually the 3rd time I asked, the front desk lady came up with a bottle.. if she was able to come up with it, why didn’t the other 2 front desk people offer that too?!
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MomokaApril 2026Honolulu, Hawaii
We could spend great and relaxed time there.
airbnb
April 2026Honolulu, Hawaii
Had a great time here. When we arrived there was water on the floor of our room due to the heavy rain, but Cecelia at the front desk took good care of us. She got us into a different room with no trouble. Good food options and beach access nearby.
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KellyApril 2026Honolulu, Hawaii
Absolutely do of stay here it is unhealthy smelly and unsanitary. No upkeep at this very very old unkept hotel. No service
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EmilyMarch 2026Honolulu, Hawaii
The location cannot be beat! It was a 3-block walk to the beach and a surfboard rental only 2 blocks away. The 'hot' tub was never used because it wasn't hot. But we really didn't rent the place to stay at the hotel. We were surfing, hanging out outside and walking around town. There was an issue at check-in with a leak in the bathroom, but no communication about that prior on the app..? We were suggested to upgrade, but it was very late so we decided to stay in the original unit. I would also suggest they get an exterminator. Those tiny German roaches were milling about. But hey, it's a good price!
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