Casago New Smyrna Beach

“This air bnb has been the best we have ever stayed at! It was beautiful inside & out! Very spacious rooms to fit all 12 of us. The rooms came stocked with plenty of toiletries for the weekend. The beds were very comfy. The kitchen was fully stocked with appliances, utensils, dish-ware, and even seasonings to cook with! The griddle on the stove was a great bonus we used to cook breakfast on! The living room even had board games! The outside was spacious and distant from neighbors. The dock was great and dolphins/manatees were swimming all around us the whole weekend! The pool was great and clean! Nice outside seating and grill area that worked great for our cookout! The only issue with outside was biting gnats/little flies and mosquitos since you are by the water. So bring bug spray/repellent! Inside was great though, no bugs were seen! I highly recommend this place and we plan on staying again in the future!!”

“Overall place was great! But kitchen, plenty of space, more than enough bathrooms. Great house for a big family vacation.”

“The house was absolutely beautiful ans perfect for hosting a large gathering. Each room has its own bathroom which is perfect for the larger groups. The views of sunrise/sunset from the house are breathtaking. Even a spot to sip a beverage and watch the dolphins and manatees swim on by. Highly recommend.”

“It took a while to find which room it actually was. Other than that it was a great place”

“We enjoyed our stay here. The view was amazing - overlooking the pool and the ocean”

“great place in a nice area. not overly populated. made for good family time”

“The location was perfect and the unit itself was fine, but the check-in and parking situation completely ruined the experience. Instructions were extremely unclear—there was only a door code and a vague mention of “one parking pass,” with nothing in the unit explaining what to do. We picked up the pass from the front desk and were not told it needed to be displayed on the dashboard immediately. Like most people, we assumed it was only required for overnight parking. As a result, our car was towed within two hours. When we raised the issue, the response was simply “sorry, no refunds,” and that it was between the HOA and management. That lack of accountability made the situation even more frustrating. This was an expensive and avoidable problem that could have been prevented with clear communication. Because of this, I would not stay here again and recommend future guests get explicit parking instructions in advance.”

“We were unable to get in the room tried to contact the host for an hour with no response finally got through to someone and all I got was a “did you get in” and another 20 minutes with no answer. We finally got in with no help of the host. The dresser in the kids room was broken and could fall over at any moment. There was something on the wall that looked like blood. We ended up getting a different room from another host. Will not stay with Casago ever again!”

“The remotes where hidden and the lock instructions was not given we had to google it.”

“DO NOT STAY HERE!!! Absolutely horrible experience. First, we were notified around 3 PM that our room wouldn’t be ready at 4 PM as expected. Around 5:15 PM, I called the number they provided and reached a call center agent. He was somewhat helpful, but kept saying he was waiting on “Amber” for an update on the room. After being on the phone for about an hour, he hung up on me. When I tried calling back—no answer. I sent messages—no response. At that point, I contacted Airbnb around 6:15 PM. They told me to give them an hour to reach the rental company (Casago), and if they didn’t hear back, I’d get a refund. Around 7:30 PM, we finally received a message saying our reservation was canceled and would be refunded—with no explanation, no apology, no communication whatsoever. Very odd and unprofessional. Then it gets worse… at 8:16 PM, AFTER canceling our reservation, the rental company messaged us saying: “Hi, if you arrive after 9 PM, your parking pass and pool keys will have been plac”