Canaan Realty

“Dirty. Unfortunately we were not pleased with our stay. There was a layer of dust, human hair, and pet hair throughout the house. Stains, smells, mildew… and just gross. So much hair in the shower… and a used bar of soap. No shampoo or conditioner provided. The furniture is old and in need of replacing… greasy used texture and nasty pillows and blankets. We woke up with runny noses and sneezing every day from the dust and hair. The lake was nice but that was about it. Would not stay again. Disappointed.”

“The space was nice for what we needed. It was a good location for our agenda for the weekend. I would just bring things needed for the kitchen (washcloth or dish sponge/scrubber). I also would suggest that it would be suitable for max 5-6 adults.”

“We had a lovely stay! The view is very pretty and it’s easy to get to lots of cool spots. The place is a bit older and shabbier than what the photos show but there is everything you need. The dishwasher stopped working while we were there and apparently there had been problems with it before so hopefully they will get that sorted.”

“We paid for a relaxing family getaway but found a dirty cabin, mouse droppings, dirty dishes, and a stained living room sofa that sank when sat on. Housekeeping arrived with only a vacuum cleaner after we reported the issues. We lost vacation time waiting for cleaning that should have been done before our arrival. When we requested compensation, the host offered only late checkout, from 10 a.m. to 1 p.m. Traveling with children, including a toddler, I felt on edge throughout our stay. We spent most of our time on the balcony and around the fire pit despite the cold because I felt uncomfortable inside. We left early without using late checkout. The outdoor privacy was a positive, but it could not make up for the conditions inside. For the amount we paid, basic cleanliness and comfortable furniture were the least we expected. We left stressed and deeply disappointed.”

“Beautiful cabin and surroundings. I always look for a place with a real wood burning fireplace and fire pit. My only complaint is that we had to bring our own firewood. The previous cabins we have rented have always provided the firewood. Other than that, it was perfect❤️”

“Pros: Clean; lovely old home with hardwood floors and new carpeting; nicely decorated; well stocked kitchen and bathroom with lots of clean white fluffy towels; separate heat in each room; washer dryer AND detergent; quick response from from host when texted Cons: Expensive (felt overpriced); paid a cleaning fee yet had to strip beds, take out trash, and wash towels; queen beds felt more like full; early checkout was a little too early, would have enjoyed spending a quiet morning at the Airbnb It was raining, so we did not take advantage of the Miller Lake option, but it sounded like it would be a nice perk.”

“This place was very clean and roomy for 8 of us to sleep. There were only 6 dining chairs, which meant we all couldn’t sit at the table together. Although there were 2 stools, they weren’t really very sturdy for anyone to sit on. The couch and love seat had recliners, but they were extremely difficult to recline. We requested a later check out as we had 3 small children, so we were grateful that was possible that we were accommodated. Overall, we were very pleased with our rental, particularly the cleanliness. Thank you.”

“We were disappointed in the overall cleanliness of the house. The basement smelled very moldy and some of our party are allergic to mold. There were excessive checkout requests. While they asked us to wash a load of laundry, there was no detergent provided. There was a window on the third floor which did not have a screen, and it popped out easily when opened. Trash was expected to be dropped off at a location away from the property. We were asked to provide our own toilet paper, paper towels, trash bags, and soap.”

“I booked and paid $1,483.86 months in advance for a 4 bedroom house (on the river) based on pictures, modern condition and suitable size wise for the family. Less than 24 hours before check in I was informed the property wasn’t available due to a hot water issue and was given a choice of other properties. We wanted to be within walking distance of the town and on the river like the other house provided but only found a house close to town. It was a significant downgrade. Fewer bathrooms - a half bath downstairs and a full upstairs (with hair in the drain when we arrived - and flooded with every use). It had old and dated furniture and lacked many features and qualities of the first home. The substitute property was not on Air B&B but on her realty site and cost $863 and I was refunded the he difference through Air B&B customer service. Because the changed occurred the night before we were leaving - 5 am the next day - our family had no realistic opportunity to find anything else.”

“We travel to Timberline every year for a family ski weekend, but we will never book with Canaan Realty again. Ahead of our stay, Winter Storm Fern was forecasted to bring 20 inches of snow and ice. Due to serious safety concerns, we requested to move our reservation to another available weekend. Despite open dates, the request was denied. We were told the owners were consulted, which I question. Following guidance from the WV Department of Highways, WV DOT, and local police, we were only able to stay 1 of our 3 nights. On the day of checkout—after we were already home—the Governor of West Virginia declared a state of emergency for all 55 counties. Davis received 17 inches of snow and ice. Staying would have left us stranded and unable to safely drive home. Our request for a partial refund was denied. Canaan Realty showed no flexibility or concern for guest safety during a declared emergency. I hope the property owners are aware of how this situation was handled.”