BranchVR

“Pros- Beautiful home and very clean. The views are breathtaking. It’s in a secure neighborhood, very quiet, spacious home. 9 adults and 5 kids and still had space left over. Lots for kids to do. The game room was very cool. The fireplace was used well as it was cold during the stay. Cons- Stove did NOT work well and hosts were very slow to respond. There were no instructions on how to work around it. Definitely not a good look, especially arriving from far away with a big group of hungry kids and adults. We couldn’t cook most of the food we brought along. Multiple messages sent with vague responses until a day and a half later a repairman arrived and advised us the stove needed to be replaced but could work around by using lighter to ignite stove etc. Shower problems in one bathroom. Also inconvenient for middle floor occupants. Advised they had to rip out parts of the wall to replace something but showed us how to work the shower in the meantime in a less effective way.”

“We rent once a year and are always looking for those who take pride in their homes.”

“It was a cool place but the arcade machine isnt street fighter like the picture shows”

“For the most part everything was great. Super clean, great and quiet location, and the space overall was awesome. The only things that fell short for me was the refrigerator was not cold enough and there was no other cooking supplies other than salt and pepper, so no cooking oil or other seasonings. Those are very nitpicky things though. Overall very happy with the stay”

“The house was large enough for our group, check in was easy with clear instructions, and the home was clean and well stocked. There were several maintenance and comfort issues during our stay. The beds and pillows were not very comfortable, the main refrigerator hinge was broken, a smoke detector in the main living room was beeping throughout the stay, and the grill only had 2 working burners out of 5. The property has good potential for large groups, but it could benefit from some updating and repairs.”

“Great spot! Great location for the price and plenty of beds for a large party. Could use some more towels and some ready to use cleaning supplies for cleaning throughout the stay. We had a great time!”

“This place worked great for our family/friend celebration. Close enough for folks to head to casinos and other activities but had everything we needed for those that wanted to hang at the house.”

“Beautiful home”

“Broken garage and patio not cleaned. Had to ask for cleaning supplies in which the team entered our home with no notice or approval. Was not able to park in and out of the garage. No clear answers or communication with management other than “let me check with the grounds crew”.”

“The location is good and very close to Heavenly Mountain Resort and the casino area. Unfortunately, the stay itself had a serious issue that future guests should be aware of. During our stay, local law enforcement came to the property and informed us that the home is not permitted to operate as a short-term rental. We were questioned about our stay and the property, which was extremely uncomfortable and not something anyone expects to deal with while on vacation. This was never disclosed prior to booking or during check-in, which feels very misleading. Looking back at the pre-check-in communication, it seems clear the host knew the situation but chose to continue renting the property anyway. Guests should not be put in the position of potentially staying somewhere that may not be legally allowed to operate as a short-term rental. Being approached by local authorities and asked questions about rental laws was definitely not on our Lake Tahoe vacation itinerary.”